At M Legal we understand that you value your privacy and wish to have your personal information kept secure. We are committed to protecting any personal information that we hold. This Privacy Policy details how we generally collect, hold, use and disclose personal information and your rights in relation to the personal information that we hold about you.

Privacy Policy

This Privacy Policy is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Our Privacy Policy does not create any rights or obligations for either you or us in addition to the those imposed by the Privacy Act 1988 (Cth).

Collection of Personal Information

We collect personal information when you communicate with us via the phone, in person or email and you provide us your details.

We collect personal information to:

1. improve our products and services;
2. provide our product or service to you;
3. communicate with you;
4. offer you promotional product or market our product that you are interested in;
5. keep our customer database;
6. to investigate any complaints that you make;
7. to investigate whether you are in breach of our terms and conditions;
8. verify your identity;
9. comply with the law or to use your information as permitted under the law; and
10. use your information for purposes that are related to the above.

We collect and hold following types of personal information:

1. your contact details that may include your name, business name, postal address, email address, fax number and phone number;
2. specific details about any legal matter for which you engage us;
3. optional personal information that you consent to provide, including your interests in a particular area, gender or age;
4. optional surveys that provide personal information including whether you like our business or website and what you like or do not like; and

We will only collect your personal information using fair and lawful means.

If we receive unsolicited personal information, we may destroy it or ensure that it is de-identified if it is lawful and reasonable to do so.

Cookies

We may, from time to time, use ‘cookies’ which are small data file placed on your machine or device to store information.

We use cookies in many ways including:

1. authentication cookies that monitor whether you are logged in or not;
2. session cookies that allow you to remain logged in and keep track of your activities until the browser shuts down;
3. persistent cookies that help us monitor our services by recording your browser activities and they do not expire upon browser shut down; and
4. flash cookies to personalise your experience using Adobe Flash ©.

We use cookies for many reasons including but not limited to:

1. improve the performance by reporting any errors that occur;
2. provide statistics about how the Website is used;
3. remember settings that you used on our Website;
4. identify that you are logged into the Website;
5. link to social networks like Facebook and Instagram; and
6. provide ads that are tailored to you.

Please note that although cookies do not generally store personal information, they may contain your IP address. However you are effectively anonymous to us because the data are collected in aggregate.

You may disable and delete cookies in your browser if you do not want us to use cookies but doing so may detract from your enjoyment of our website.

Disclosure of Personal Information

We only disclose your personal information for purposes that are reasonably related to our business.

We will not disclose your personal information to third parties for payment, profit or advantage.

We may disclose your personal information to third parties, from time to time, to assist us in conducting our business, including:

1. technology service providers including internet service providers or cloud service providers;
2. couriers such as Australia Post;
3. data processors that analyse our website traffic or usage for us;
4. agents that perform functions on our behalf, such as mailouts, debt collection, marketing or advertising;
5. our related bodies corporate; and
6. to persons, entities or courts as required under the law.

We may disclose your personal information to third parties:

1. to provide the service you wish to use;
2. to improve our business, services, products and website;
3. to customise and promote our services which may be of interest to you;
4. to comply with or as permitted under the law; or
5. with your consent.

We do not host any of our services or software overseas. We are not aware of any data or information we store in any country other than Australia.

Direct Marketing to You

We will not send you unsolicited commercial electronic messages in contravention of the Spam Act 2003 (Cth).

We may use the non-sensitive information you gave us for the purpose of promoting and marketing our Business to you if we:

1. use the information that you reasonably expected us to use for promoting and marketing our Business to you; and
2. provide you a simple method to opt-out.

We will not contact you to promote or market our Business if you requested us not to.

Accessing and Correcting Your Personal Information

Accessing Your Personal Information

You may request access to your personal information that we hold and we will:

1. verify your identity;
2. charge you to cover the cost of meeting your request, if any, but not for the request itself; and
3. within a reasonable period of time, comply with your request.

We may refuse to allow you to access your personal information if we are not required to do so under the Australian Privacy Principles.
Correcting Your Information

You may request to correct your personal information that we hold and we will update your personal information so that it is up-to-date, accurate, complete, relevant and not misleading.

Members of our Website may change their details online.

How to Contact Us

If you would like to access or correct your personal information, please contact us using any of the contact details available from our website.

Complaints

If you believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles Code, you may lodge a complaint as follows:

1. firstly, contact us in writing to the email or postal address in clause 8.5 and include the following in your complaint:
   1. your contact details;
   2. section or provision of the Australian Privacy Principles or Code that you believe we breached; and
   3. our practice or policy that you believe breaches the relevant Australian Privacy Principle or Code,
2. and you must allow us a reasonable time, about 30 days, to reply to your complaint; and
3. secondly, you may complain to the Office of the Australian Information Commissioner if:
   1. you are not satisfied with our response; or
   2. we do not respond to you within a reasonable time without sufficient explanation.